terms and conditions

GENERAL TERMS AND CONDITIONS Twisted Twisted E-mail: ellen@twistedtwisted.com
Website: twistedtwisted.com

1. Twisted Twisted: twisted twisted, established in Amsterdam, Chamber of Commerce no. 75090597. 2. Customer: the party which Twisted Twisted has entered into an agreement with.
3. Parties: Twisted Twisted and customer together.
4. Consumer: a customer who is an individual acting for private purposes.

Applicability

These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Twisted Twisted.
Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the

customer or of third parties.

Prices

All prices used by Twisted Twisted are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
Twisted Twisted is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
Increases in the cost prices of products or parts thereof, which Twisted Twisted could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.
The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.

Samples / models

If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.

Payments and payment term

Twisted Twisted may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
The customer must have paid the full amount within , after delivery.
Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount

at the latest on the last day of the payment term, he is legally in default, without Twisted Twisted having to send the

customer a reminder or to put him in default.
Twisted Twisted reserves the right to make a delivery conditional upon immediate payment or to require adequate

security for the total amount of the services or products.

Consequences of late payment

If the customer does not pay within the agreed term, Twisted Twisted is entitled to charge an interest of 2% per month for non-commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Twisted Twisted.
The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
If the customer does not pay on time, Twisted Twisted may suspend its obligations until the customer has met his

If the customer does not pay on time, Twisted Twisted may suspend its obligations until the customer has met his payment obligation.
In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Twisted Twisted on the customer are immediately due and payable.
If the customer refuses to cooperate with the performance of the agreement by Twisted Twisted, he is still obliged to pay the agreed price to Twisted Twisted.

Right of recovery of goods

As soon as the customer is in default, Twisted Twisted is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
Twisted Twisted invokes the right of recovery by means of a written or electronic announcement.
As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return

the products concerned to Twisted Twisted, unless the parties agree to make other arrangements about this.
The costs for the collection or return of the products are at the expense of the customer.

Right of withdrawal

A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:

the product has not been used
it is not a product that can spoil quickly, like food or flowers
the product is not specially tailored for the consumer or adapted to its special needs
it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity, the product is not a separate magazine or a loose newspaper
the consumer has not renounced his right of withdrawal
The cooling-off period of 14 days as referred to in paragraph 1 commences:
on the day after the consumer has received the last product or part of 1 order
as soon as the consumer has received the first the product of a subscription
as soon as the consumer has confirmed the purchase of digital content via the internet
The consumer can notify his right of withdrawal via ellen@twistedtwisted.com, if desired by using the withdrawal form that can be downloaded via the website of Twisted Twisted, twistedtwisted.com.
The consumer is obliged to return the product to Twisted Twisted within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.

Reimbursement of delivery costs

If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement according to the law, Twisted Twisted will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to Twisted Twisted in time.
The costs for return are only reimbursed by Twisted Twisted if the complete order is returned.

Reimbursement of return costs

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.

Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Right of retention

Twisted Twisted can appeal to his right of retention of title and in that case retain the products sold by Twisted Twisted to the customer until the customer has paid all outstanding invoices with regard to Twisted Twisted, unless the customer has provided sufficient security for these payments.
The right of retention of title also applies on the basis of previous agreements from which the customer still owes

The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Twisted Twisted.
Twisted Twisted is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Settlement

The customer waives his right to settle any debt to Twisted Twisted with any claim on Twisted Twisted.

Retention of title

Twisted Twisted remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Twisted Twisted under whatever agreement with Twisted Twisted including of claims regarding the shortcomings in the performance.
Until then, Twisted Twisted can invoke its retention of title and take back the goods.
Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise

encumber the products.
If Twisted Twisted invokes its retention of title, the agreement will be dissolved and Twisted Twisted has the right to

claim compensation, lost profits and interest.

Delivery

Delivery takes place while stocks last.
Delivery takes place at Twisted Twisted unless the parties have agreed upon otherwise.
Delivery of products ordered online takes place at the address indicated by the customer.
If the agreed price is not paid on time, Twisted Twisted has the right to suspend its obligations until the agreed price

is fully paid.
In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by

Twisted Twisted.

Delivery period

Any delivery period specified by Twisted Twisted is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Twisted Twisted.
Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Twisted Twisted cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.

Transport costs

Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

Packaging and shipping

If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Twisted Twisted may not be held liable for any damage.
If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Twisted Twisted, failing which Twisted Twisted cannot be held liable for any damage.

Insurance Storage

If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
Any extra costs as a result of premature or late purchase of products are entirely at the customer's expense.

Guarantee

The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes

made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be

established.
The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on

to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

Exchange

Exchange is only possible if the following conditions are met:

exchange takes place within 14 days after purchase upon presentation of the original invoice
the product is returned in the original packaging or with the original (price) tags still attached to it the product has not been used
Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer and Custom work cannot be exchanged.

Indemnity

The customer indemnifies Twisted Twisted against all third-party claims that are related to the products and/or services supplied by Twisted Twisted.

Complaints

The customer must examine a product or service provided by Twisted Twisted as soon as possible for possible shortcomings.
If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Twisted Twisted of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
Consumers must inform Twisted Twisted of this within two months after detection of the shortcomings.
The customer gives a detailed description as possible of the shortcomings, so that Twisted Twisted is able to respond

adequately.
The customer must demonstrate that the complaint relates to an agreement between the parties.
If a complaint relates to ongoing work, this can in any case not lead to Twisted Twisted being forced to perform other

work than has been agreed.

Giving notice

1. The customer must provide any notice of default to Twisted Twisted in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Twisted Twisted (in time).

Joint and several Client liabilities

If Twisted Twisted enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Twisted Twisted under that agreement.

Liability of Twisted Twisted

1. Twisted Twisted is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.

2. If Twisted Twisted is liable for any damage, it is only liable for direct damages that results from or is related to the

If Twisted Twisted is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
Twisted Twisted is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
If Twisted Twisted is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period

Every right of the customer to compensation from Twisted Twisted shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

Dissolution

The customer has the right to dissolve the agreement if Twisted Twisted imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
If the fulfillment of the obligations by Twisted Twisted is not permanent or temporarily impossible, dissolution can only take place after Twisted Twisted is in default.
Twisted Twisted has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Twisted Twisted good grounds to fear that the customer will not be able to fulfill his obligations properly.

Force majeure

In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Twisted Twisted in the fulfillment of any obligation to the customer cannot be attributed to Twisted Twisted in any situation independent of the will of Twisted Twisted, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Twisted Twisted .
The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
If a situation of force majeure arises as a result of which Twisted Twisted cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Twisted Twisted can comply with it.
From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
Twisted Twisted does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

Twisted Twisted is entitled to amend or supplement these general terms and conditions.
Changes of minor importance can be made at any time.
Major changes in content will be discussed by Twisted Twisted with the customer in advance as much as possible.
Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and

conditions.

Transfer of rights

1. The customer cannot transfer its rights deferring from an agreement with Twisted Twisted to third parties without the

The customer cannot transfer its rights deferring from an agreement with Twisted Twisted to third parties without the prior written consent of Twisted Twisted.
This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability

If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Twisted Twisted had in mind when drafting the conditions on that issue.

Applicable law and competent court

Dutch law is exclusively applicable to all agreements between the parties.
The Dutch court in the district where Twisted Twisted is established is exclusively competent in case of any disputes

between parties, unless the law prescribes otherwise.

Attribution

These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/nl /nl).

Drawn up on 17 juli 2022.